Contract conditions programs and workshops

Below are the general contracting conditions for the acquisition of specialized programs, workshops and courses offered by the IFS Institute.

Before purchasing any of the programs offered by the IFS Institute, it is important that you read and understand the following conditions that define our commercial agreement:

Right of admission: This website reserves the right of admission to the programs and applications will not be accepted from people for whom the program is not intended.
Target audience: The programs are aimed at people who wish to train in the Internal Family Systems (IFS) support model.
Level of prior preparation: The level of prior preparation to carry out the programs and the aptitude for them is the responsibility of the client. IFS INSTITUTE OF MADRID is not responsible for the suitability of its workshops and programs for each type of client or for the results obtained.
Number of participants: The IFS Institute of Madrid reserves the right to cancel or postpone a program if the minimum number of places is not reached. In case of cancellation by the Institute, a full refund of the amount paid will be made.

Minor warnings

To enroll in programs, you must be at least 18 years old or the legal age of majority in your province, territory or country. Persons under 18 years of age (or under the age of majority applicable in the region) may use the service under the supervision of their parents or legal representatives through the account of such responsible persons and these Terms of Service will apply to them. .

Responsible for the processing of your personal data

Business name : IFS INSTITUTE MADRID S.L.

Tax ID No. B-01982164

Address: Calle Ana de Austria, 34 Bajo B. 28050 Madrid

IFS INSTITUTE OF MADRID manages the website: instituteifs.com where information is provided about the services it provides as the IFS Institute of Madrid.

Object

These contract conditions govern the relationship between the person responsible for this website and the people who contract the training programs offered by INSTITUTO IFS DE MADRID.

These terms will be binding from the moment any of the programs, workshops and courses offered on the website are contracted. Products or services available on the website are considered to be all courses offered and programs on the INSTITUTO IFS DE MADRID website.

access requirements

Each program or course may have specific access requirements that will be indicated in the corresponding information on our website. A telephone interview may be requested with a member of the IFS Institute of Madrid team to evaluate the suitability of participation in certain programs.

Limited access: Group programs and workshops have limited access, and access will only be opened at specific times and for small groups to guarantee quality and personalized attention. Therefore, there may not always be immediate availability for all interested parties. I recommend you contact instituteifs.com through my sales page to check availability and reserve your place.

How to purchase the programs

As a condition of placing any order, you must contact instituteifs.com, through the sales page and provide the corresponding information required to start developing the chosen program.

It is important to note that, in some cases, access to advanced programs may be subject to specific prior training requirements and telephone interview assessment. To acquire the programs and training offered by the IFS INSTITUTE OF MADRID, the following steps must be followed:

Program selection: Review in detail the information provided about the available programs and choose the one that best suits your needs and interests.

Previous training information (for certain programs): In the case of some programs and training, it is necessary to have prior training in IFS. Before you can access these programs, you will be required to provide information about your training when applying for registration.

It is important that the information provided to make the purchase is accurate, complete and updated at all times. Failure to comply with this condition constitutes a violation of the terms, which may result in the dissolution of the contract with INSTITUTO IFS DE MADRID.

Enrollment confirmation: Once the previous steps have been completed and the suitability of your participation has been evaluated where necessary, you will receive confirmation of your registration in the program. Additional details regarding dates, times and payment methods will be provided in this communication.

If you have any questions or need more information about the program purchasing process, please do not hesitate to contact our customer service team at institutoifsmadrid@gmail.com. We will be happy to provide you with the necessary assistance.

Obligations of buyers of programs and services

As a buyer of programs and services offered by INSTITUTO IFS DE MADRID, it is important that you comply with the following obligations to ensure the correct performance of the contracted service or program:

Timely payment: You must make the payment corresponding to the program or workshop according to the established conditions and deadlines. Failure to pay may affect your participation in the program or the provision of the service.

Compliance with prerequisites: If the program or service requires prior IFS training or other specific requirements, it is your responsibility to ensure you meet these requirements before participating in the program. This may include providing detailed information about your IFS training, requesting a telephone interview or completing any other pre-assessment process.

Active participation: It is important that your participation is as active as possible in the contracted program or service. This involves attending scheduled sessions, completing assigned tasks or activities, and making the most of the learning and practice opportunities offered.

Respect and good behavior: During your participation in the program or service, we ask you to maintain respectful behavior towards other participants, instructors and staff of the IFS Institute of Madrid. We do not accept behavior that is offensive, discriminatory or that interferes with the positive development of activities.

Confidentiality: In certain programs or services, personal experiences or confidential information may be shared. We ask that you maintain the confidentiality of this information and not disclose it without the express consent of the parties involved.

Proper use of materials: The materials and resources provided as part of the program or service are intended exclusively for personal use and must not be copied, distributed or used for commercial purposes without the prior written consent of the IFS Institute of Madrid.

Communication and notification: If any problem, difficulty or change in circumstances arises that may affect your participation in the contracted program or service, it is your responsibility to immediately notify the IFS Institute of Madrid. Likewise, any communication or query related to the program or service must be made through the communication channels designated by the Institute.

Compliance with these obligations will help ensure a satisfactory and beneficial experience for both you and other participants.

Purchase confirmation

You will know when the registration has been formalized when you have received an email with the purchase confirmation. Once the purchase process is completed, a confirmation of the contract made will be sent to the indicated email address, which will serve as proof of the operation (Proof of contract), along with a copy of these general conditions, and of the particular conditions where applicable; as well as the withdrawal form, and other documentation. The confirmation of the contract and its receipt will not be valid as an invoice.

As a customer, You acknowledge that the identification numbers and passwords assigned to you to access the training are personal and non-transferable., being solely responsible for the consequences that may arise from their misuse, disclosure or loss.

In the event of non-compliance with this prohibition, the client will be solely responsible for the acts carried out by the natural or legal person who uses the client's identifier in an unauthorized manner.

Languages

The language of the content offered in the INSTITUTO IFS DE MADRID subscription is Spanish or English. Some training will have consecutive or simultaneous translation.

Prices and taxes

In relation to the prices of the programs and services offered, it is important to take into account the following information:

Price availability: Program prices are always available on our website. We recommend that you check the updated page before purchasing any program to ensure you have the most recent information.

Taxes included: The prices indicated on our website include the corresponding Value Added Tax (VAT) according to Spanish legislation.

Price protection and refunds: We want to inform you that our services do not offer price protection or refunds in the event of price reductions or promotional offers after contracting. The price agreed upon at the time of contracting will remain unchanged, even if discounts or promotions are subsequently offered for the same program.

Accepted forms of payment

The contracting programs offered by INSTITUTO IFS DE MADRID are:

Debit / credit card
PayPal
Bank Transfer

Conditions of access and use of the campus

Once you have registered in the IFS INSTITUTE OF MADRID program or training, you will have access to all the material included in the training, whether texts, videos, sessions, downloadables, etc.

When implementing an online training program, it is important to keep the following requirements in mind:

Internet access: Participants must have a reliable, quality internet connection to access content and participate in online training activities.
Technology and devices: Participants must have access to compatible devices, such as computers or mobile devices, and have the technical skills necessary to use the online training platform.
Interaction and participation: The lack of direct personal interaction and participation can affect the learning experience. Involvement and participation are important, having the time necessary to develop the program and carry out the activities included in it.
Responsibility: Each participant is responsible for their own progress and application of the recommendations and content offered. Successful programs require the dedication of adequate time and effort on the part of the participant.
Compliance with contractual obligations: In order to access and continue in the program, you must be up to date with all payments agreed upon in programs that include monthly or quarterly payments.

As those responsible for the programs and services offered by the IFS INSTITUTE OF MADRID, we reserve the right to deny access to the campus to those participants whose behavior affects its normal functioning or carry out activities that violate its code of conduct.

Express prohibitions

Below, we detail the prohibitions that must be respected by all participants:

Unauthorized dissemination of materials: The dissemination, without the appropriate authorization, of the materials provided in the implementation of the courses or programs is strictly prohibited. These materials are intended exclusively for personal use and cannot be shared without the prior consent of INSTITUTO IFS DE MADRID.

Misuse of access credentials: The use of the client name and personal and non-transferable access code by more than one person at the same time is prohibited. Any activity that involves fraudulent use of access credentials will be sanctioned and may result in exclusion from the platform.

Violation of intellectual property rights: It is strictly prohibited to carry out activities that violate the intellectual property rights of the IFS INSTITUTE OF MADRID. This includes unauthorized reproduction, distribution or use of content protected by copyright, trademark or other intellectual property rights.

Disrespect and inappropriate behavior: Any lack of respect towards those responsible for the IFS INSTITUTE OF MADRID or towards other participants of the platform is prohibited. This includes offensive comments, discrimination, harassment or any behavior that interferes with the positive development of activities.

Improper use of classes or content: Participants must use the classes and content provided exclusively for the purpose provided for in the contracted program. It is prohibited to use them for other unauthorized purposes or purposes other than the established educational purpose.

Disclosure of private information: It is prohibited to share information about other participants publicly that creates a security or privacy risk for them. Respect for the confidentiality and privacy of all participants is essential.

Violation of third party rights: Any activity that violates the privacy rights, publicity rights, copyrights, trademark rights, contractual rights or any other rights of any person is prohibited.

In the event that non-compliance with any of these prohibitions is detected, we reserve the right to deny access to the corresponding program or service and take the necessary measures to guarantee the proper functioning of the platform. It should be noted that exclusion due to non-compliance with these rules will not give rise to any type of compensation.

It is the responsibility of each participant to read, understand, and abide by these prohibitions to ensure a safe and respectful learning environment for all involved.

Non-payment of quotas

The consequences of non-payment in programs with monthly or quarterly payments are the following:

Suspension of access to content: If payment is not made, the participant's access to program content may be suspended or blocked. This means that you will not be able to continue accessing the program's lessons, materials or resources until payment is regularized.

Discontinuation of additional services: In the event of non-payment, additional services that are part of the program may be suspended or discontinued. This may include group sessions, one-on-one support, or other exclusive benefits. You will not be able to access these services until the corresponding payment has been made.

Cancellation of participation IFS INSTITUTE OF MADRID reserves the right to cancel the participant's participation in the program. This could result in the termination of the contract and the exclusion of the participant from future activities related to INSTITUTO IFS DE MADRID.

It is important to adhere to agreed payment terms to ensure continued and uninterrupted participation in the program. If you are experiencing difficulties or need to discuss alternative payment options, I encourage you to contact me to find a suitable solution.

Buyer's rights: withdrawal and cancellations

In training programs:

Withdrawal is the right of a consumer of a good to return it within a legal period, without having to plead or give any explanation in this regard or suffer a penalty.

Withdrawal is subject to a series of exceptions, contemplated in art. 103 of the TRLGDCU, in the case of providing services such as those offered on this platform:

The right to withdrawal does not apply when:

Letter m: “The supply of digital content that is not provided on a medium material when execution has started with the prior express consent of the consumer and client with the knowledge on their part that consequently "You lose your right of withdrawal."

So: You can only exercise it BEFORE having accessed the program for the first time, however, I offer a 14-day guarantee that is detailed in the following section.

The buyer is responsible for immediately verifying whether access to the purchased digital product has been made effective. On the other hand, in the event of a technical problem accessing the purchased content, the cancellation period will remain suspended until the problem is resolved, and once the latter occurs, the purchase process will return to work from where it is.

Cancellation, returns and refunds

The return and refund conditions for the training and courses offered by the IFS INSTITUTE OF MADRID are established as follows:

Cancellations at least 30 days before the start of the course: If you cancel a training at least 30 days before the first day of the course, you will be entitled to a refund of the amount paid. However, a 15% discount will be applied for administrative expenses.

Initial payment to reserve a place: The amount of the initial payment made to reserve a place will not be refundable in any case. This payment is intended to ensure your participation and guarantee the proper organization of the course.

Course feasibility: It is important to keep in mind that the viability of each course is subject to reaching the minimum number of places required. If this minimum number is not reached, the course will be canceled and a full refund of the amount paid will be made.

It is essential to highlight that these return and refund conditions are applicable only to cancellations that are made in accordance with the established deadlines and requirements. Any cancellation made outside the specified deadlines will not be refundable.

If you need to cancel your participation in a training or course, we recommend that you do so within the established deadlines to be able to access the return and refund conditions mentioned above.

Compliance of contracted services and guarantees

Liability will not apply for lack of conformity in those cases where the description of the training coincides with what was informed to the client at the time of the conclusion of the contract.

Disclaimer of liability

When contracting any of the programs offered by INSTITUTO IFS DE MADRID, the USER acts under their own responsibility and must verify that they are in suitable conditions to carry out the contracted program.

INSTITUTO IFS DE MADRID does not assume any guarantee about the results or lack of results of its programs, since these depend largely on the degree of involvement of each client.

The training program aims to provide knowledge and train IFS skills to incorporate them at a professional level and in everyday life. While every reasonable effort will be made to ensure an enriching learning experience, individual results may vary. The results obtained depend on the commitment, dedication and application of each participant. IFS INSTITUTE OF MADRID does not guarantee the achievement of specific results nor assumes responsibility for the lack of application or inappropriate use of the knowledge acquired.

In this way, the Client agrees to assume these circumstances within reasonable limits, expressly waiving any claim against INSTITUTO IFS DE MADRID for any contractual or extra-contractual liability for possible failures, errors or use of the contracted program.

INSTITUTO IFS DE MADRID will not be responsible in any case for errors or damages caused by the inefficient and bad faith use of the service by the Client or the platform on which the programs are hosted.

Nor will it be responsible for the consequences derived from the lack of communication between INSTITUTO IFS DE MADRID and the Client when it is attributable to the malfunction of the email or telephone provided or to the error of the data provided by the Client in their initial personal data sheet for carry out the program.

INSTITUTO IFS DE MADRID will not guarantee the continuous and uninterrupted availability of the service that is the subject of this contract, nor will it be responsible for the loss of data hosted in LEARNDASH, interruptions of commercial activities or any damage derived from the operation of the services. Likewise, it will not guarantee the expectations generated by the Client as a result of said interruptions.

INSTITUTO IFS DE MADRID reserves the right to make changes to the content, instructors, dates, times or other aspects of the program. These changes will be communicated to participants in a timely manner and will not give rise to additional claims or compensation.

IFS INSTITUTE OF MADRID will not be responsible in any case for:

Causes beyond their control and fortuitous causes or force majeure.
Breakdowns caused by incorrect use by the Client, especially derived from contracting an inappropriate service for the type of activity and use carried out by the Client and/or by third parties through their website.
Scheduled stops and/or alterations in previously agreed content for maintenance or carrying out exceptional actions.
Viruses, computer attacks and/or other actions of third parties that totally or partially prevent the provision of services.
Internet malfunction.
Other unforeseeable circumstances.

Data Protection

In accordance with the provisions of Regulation EU 2016/679, of the European Parliament and of the Council of April 27, 2016. (GDPR), I inform you that, by accepting these contract terms and the Privacy Policy, you give your informed, express, free and unequivocal consent for the Data you provide to be processed by INSTITUTO DE IFS DE MADRID as data controllers.

You can exercise your rights of access, rectification, cancellation and opposition by contacting: institutoifsmadrid@gmail.com.

All information received from the client, whether images, emails, texts, access data such as clients and passwords, will be treated confidentially, and transfer to third parties is completely prohibited.

Confidential information will not be understood to be that which is disclosed by agreement between the Parties, that which becomes public for the same reason or that which must be revealed in accordance with the laws or with a judicial resolution of a competent authority and that which is obtained by a third party who is not under any obligation of confidentiality. Both parties agree to comply with the duty of confidentiality indefinitely.

Intellectual property and prohibitions

The content available on the platform constitutes a work of intellectual property whose rights correspond to the authors of the training, INSTITUTO DE IFS DE MADRID, and are protected by international laws and conventions.

Any form of reproduction, distribution, public communication, transformation, making available and, in general, any other act of public exploitation referring to both the courses and their contents, is prohibited without the express and prior written consent of the authors.

Any act by virtue of which clients of the services or content can exploit or use commercially to replicate them in their own programs, directly or indirectly, in whole or in part, of any of the contents, images, forms, indexes and other expressions is prohibited. formalities that form part of the programs without prior written permission of the authors.

Specifically, but without limitation, acts of reproduction, distribution, display, transmission, retransmission, broadcast in any form, storage on physical or logical media, digitization or making available from databases other than those belonging to the authorized by the authors, as well as their translation, adaptation, arrangement or any other transformation of said programs, images, forms, indexes and other formal expressions that are made available to clients through the courses or contents, as such acts are subject to the applicable legislation on intellectual and industrial property or image protection.

European Consumer Regulations

The European Commission has created the first European platform for the resolution of conflicts in online commerce covered by the latest consumer law. In this sense, as the person in charge of an online sales platform, I have the duty to inform all clients and customers about the existence of an online platform for alternative dispute resolution.

To resort to the conflict resolution platform, the client must use the following link: http://ec.europa.eu/odr

Jurisdiction and applicable laws

These general conditions of use and contract are governed by Spanish law.

In accordance with article 29 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, electronic contracts between businessmen or professionals, in the absence of an agreement between the parties, will be presumed to have been concluded in the place where the service provider is established.

In the event of a dispute arising from these general conditions and for the resolution of conflicts, the parties submit, at their free choice, and waiving any other jurisdiction that may correspond to them, to the courts and tribunals of the domicile of the responsible provided in these contract conditions.